Just as Google and Amazon have transformed the business worlds in which they operate, the world of telephony is being transformed in a similar way. For the first time in history, End Users or Service Providers can now set-up and operate a contact centre without any hardware, software or capital expenditure.
When BT signed their reseller agreement with us they didn't write a cheque for hundreds of thousands of pounds or dollars; we enabled them to share the platform with Tesco, Thomas Cook and Parcelforce among many others to deliver services to their clients.
We do this from our application hubs around the world, and we do it a fraction of the price of traditional solutions – occasionally as low as 10%.
We enable the end user to configure their own solutions, there's no need for expensive hardware, consultants or systems integrators. We can work as a stand alone solution, or we can enhance your existing telephony investment. Even more frightening to the traditional hardware supplier, or old wave vendor to the Telco community, is how everything now happens at Internet speed.
If you find any of this exciting or want to discuss how we can help your organisation, please do call me. We are looking for partnerships, and ways of letting people know that the world has changed. We are part of the revolution and it is a fun place to be.
Jonathan Grant CEO NewVoiceMedia