What is a Hosted Contact Centre?
Hosting is an innovative business model where the telephony service is provided over the web -customers do not own (or pay) for any hardware or software but rather just for using it. Sometimes known a Software-as-a-Service (SaaS) in a similar way to salesforce.com, our pre-integrated modules fulfil applications ranging from simple IVRs to full blown contact centres with ACD, Call Recording, CTI and full management statistics.
Hosted Contact Centres are sometimes referred to as Virtual Contact Centres.
Not to be confused with 'Outsourced Contact Centre' where a third party provides both the call centre technology and the agents.
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NewVoiceMedia at a Glance
NewVoiceMedia helps businesses of all sizes to remove the frustrations of poor call handling, at an affordable cost. Smaller businesses can take advantage of a sophisticated telephony solution that identifies callers, prioritises and routes them effectively. Larger companies operating a call centre can take advantage of a more flexible system that doesn’t require specialist expertise or months of time to implement or adapt.
NewVoiceMedia’s telephony solution is delivered using cloud-based technology, which provides the functionality of an on-premise solution at a fraction of the price.
With a zero CapEx and Software as a Service (SaaS) business model our proprietary solution, ContactWorld, is rapidly scalable, end-user configurable and, we’ve been told, provides the most powerful functionality set on the market today. For example, even non-technical folks can make call plan changes in a matter of minutes using a simple web browser; we provide in-depth integration with CRM systems such as salesforce.com; and we interface directly to telcos at their hosting centres to provide the best quality of service. ContactWorld is sold directly and through resellers such as BT an d China Telecom.
FACT: Each of our nodes can handle over 5000 simultaneous calls, making it one of the most powerful systems from any supplier, anywhere. And we use multiple nodes for resilience purposes.
Our clients range from SMEs with less than five people taking calls who don't even think of themselves as a traditional call centre, to large corporations such as Mercer, Grant Thornton, AQA, and the Royal Mail with multi-site contact centres and hundreds of agents.
NewVoiceMedia sells directly and through partners such as BT and China Telecom (Europe).
FACT: Our solution can go-live in a matter of days...and changes can be made to the call plan in seconds. That flexibility gives YOU the business agility you've been looking for!
See how it all works here!
Just some of our more famous customers... most of our customers are SMEs that now have the same call centre functionality as a competitor that is ten or twenty times larger than they are!
For more details on specific applications click here, for testimonials click here, case histories click here.
Contacting us...
NewVoiceMedia Head Office
Belvedere
Basing View
Basingstoke
Hampshire
RG21 4HG
For directions, including mapping links click here.
Free Phone: 0800 280 2888 for any of the NewVoiceMedia locations in the UK. (For Operations Support Press 3).
E-mail: sales@newvoicemedia.com
NewVoiceMedia is Registered in England No: 360 2868. The company is privately owned.