NewVoiceMedia Clients

NewVoiceMedia has clients in a wide range of industries and markets, including retail, finance, travel, logistics, universities and charities. Our clients range from large corporations with hundreds of agents working in virtual operations, to a host of SMEs with a handful of people answering the phone who don't even think of themselves as being in a call centre. 

Just a few of our more famous clients and what they do with our solution...

	An example of a small company that has implemented a professional business telephony. Plum Products is a B2B importer and reseller of garden equipment to clients such as Argos, toys R Us and Waitrose.			"We have been using NewVoiceMedia for over 4 years now and are delighted with it. Last summer we moved our contact centre over a weekend and the one thing I did not have to worry about was NewVoiceMedia."
	"The scalability and cost effectiveness of the NewVoiceMedia service helps us deal with a huge spike in calls during the exam season."			Royal Mail Group, NewVoiceMedia's longest standing customer, now has over 50 virtual centres managed from a single location. We enable them to take over £100,000 a day in credit card payments.
	BT resell the ContactWorld solution to corporate entities such as the Royal Mail...and use it themselves for some of their call centres.			We support CAB Northamptonshire, Bedworth, Rugby, Nuneaton and CAB Northern Ireland with their calls.
	Psychometric analysis company SHL has deployed a virtual contact centre that routes calls from anywhere in the world to the most appropriate contact centre 24/7.			Wokingham replaced a premise-based system when setting up its Wokingham Direct call centre. Two weeks after placing the order they went live...
	Month End Money use the NewVoiceMedia system when clients call in for a short term loan.			Short-term loan company, Wonga, went live in mid 2009.
	London taxi company Addison Lee, use a special IVR that allows their drivers to call the pick-up using an anonymous telephone link			Kingston University use our system to set-up a temporary call centre during UCAS Clearing
	Specialist travel agent, Cruise118, implemented a 'Concierge Service' that routes callers back to the same agent.			One of the oldest companies in the UK, and coincidently just 5 minutes away from NewVoiceMedia HQ.

...just a few examples, and we have lots more that may be in your market already!

Click here to read some testimonials ... or here to jump to the download centre where there are case histories to read.