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NewVoiceMedia Clients
NewVoiceMedia has clients in a wide range of industries and markets, including retail, finance, travel, transportation, and service industries. Our clients range from large corporations with thousands of agents, to franchises such as Pizza and hairdresser chains, to universities and charities.
What it means, is that NewVoiceMedia is respected for its service and has a vast user community that sends feedback to us to help maintain and stretch our competitive lead.
Travel
| Thomas Cook was the first company to go live with ContactWorld. |
| In 2008, a new travel company, Monster Travel announce their strategy of using their call centre as a marketing tool. The call centre is based around ContactWorld. |
Retail
| Tesco Property Market use a bespoke ContactWorld solution |
| Threshers use ContactWorld Hosted Contact Centre solution |
 | Rowlands Classic Clothing have been a customers since 2006 |
Logistics
| In Autumn 2007 6 Royal Mail centres went live with ContactWorld. There are currently 14 others entering into deployment. |
| One of our first clients, Parcelforce has 53 distributed depots using ContactWorld |
Finance
| Payplan, a free debt management company, has 400 agents in distributed centres in the UK and Portugal. Payplan use 'Individual Caller Treatment' to route callers to the callers designated agent. |
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Outsourced Contact Centres
| Among other projects, LBM, the UK's largest outsourced contact centres used ContactWorld during the launch of the O2/Apple iPhone. |
| One of the UK's largest outsourcers, use ContactWorld IVR |
| Use ContactWorld for various client campaigns |
Other Markets
| We support CAB Northamptonshire and CAB Northern Ireland with their calls |
| Pilot programs at Papa Johns showed how Individual Caller Treatment could increase revenue-per-call by at least 5%. |
| London-based taxi and courier service Addison Lee have been a customer for many years |
| Buy.at leads the next generation of affiliate marketing, specialising in driving significant online sales for the UK's biggest brands. |
| B2B importer and reseller of garden equipment to clients such as Argos, toys R Us and Waitrose, Plum Products use Individual Caller Treatment to handle their business calls. |
 | The BBC won a BAFTA for interactivity for their 'COAST' program. Click here for the application note. |
...and many, many others of all shapes and sizes. Here are just a few...
PARTNERS
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| BT signed a reseller agreement with NewVoiceMedia in 2007 |
 | Thus resell our conferencing service. Our application hubs are also directly connected to them at the Thus Hosting Centres. |