Automatic Call Router

ContactWorld offers you a way to deal efficiently with your incoming calls without the need for a switchboard operator or secretary.

Ideal for large and small businesses, ContactWorld uses powerful speech recognition technology to route calls. It simply asks "Please say the name of the person or department you want to speak to", and the call is routed accordingly. Each staff member can specify different call delivery plans for different times of the day, when they are on holiday or just trying to avoid being disturbed! And, with no upfront capital expenditure, NVMnetwork Operator is kind to your cashflow too. 

For Large Corporations
With mobile phones and laptops, people can work almost anywhere - at a hot desk, in a client's office, at home or while travelling. But somehow, traditional phone networks have not caught up with this. Of course, you could have a normal phone number. You could even divert the phone to someone else - if you remember. But making sure that incoming calls get answered is still a nightmare...until now. NVMnetwork Operator will route calls according to what ever rules you give it. Route all calls to Bob between 9 - 5, otherwise route them to Jane. If Jane's line is busy, route them to Bob's mobile. If the call comes from France, route it to Francoise. NVMnetwork Operator can be configured to handle almost any combination of rules and routings.

For Small Office Teams
Many companies are too small to have a switchboard operator - it's all hands to the pump when it comes to answering the phone. Make sure you don't miss important calls by telling NVMnetwork Operator how you want to handle them - even transferring the call to a different office. The professional prompt recording will make your business sound like a multi-national.

For Tradespeople
When you're half way up a ladder, you don't want to be taking calls. NVMnetwork Operator can ring your mobile, and if you don't answer, it can route it to your business partner or even a dedicated answering service. You can choose to have calls delivered to your ex-directory home number, without having to give out that home number, maintaining your privacy. Be as professional with your phone calls as you are with your work.

For your Finance Director
With no capital expenditure, NVMnetwork Operator allows you to pay as you go - and you may be able to reduce the number of switchboard operators you employ. If a disaster strikes, with a few clicks on a web page calls to your organisation can be routed to temporary destinations or mobiles, and the callers need have no idea that business is anything but normal.

NVMnetwork Operator is configurable over a secure web site. All added names are automatically identified and recorded by NewVoiceMedia's retained professional voice artists, offering the smallest organisations the quality of sound normally restricted to the largest. We can even give your organisation an appropriate sound track or promotional messages to be played when the caller is on hold.  

Features

• Professionally recorded announcements
• Customised royalty free music or promotional announcements on hold
• Speech recognition based routing
• Call treatment scheduler to build individual call delivery plans
• Voice mail with notification by SMS, e-mail
• Call recording option for selected calls
• Call Delivery over PSTN or VoIP (SIP)

NB. For Telcos, Service Providers and System Integrators, this service is available as a white label service offering or software sale