I hope you like the look of our new website – similar to the old one, but with a wealth of new content to help you find out more about NewVoiceMedia and what we do.

I am always struck when people see our technology for the first time – many of whom have been in the business for a long time – and they say that it seems too good to be true. In a meeting on Friday with a large Government Agency the client asked “Why would you ever buy hardware again? It would be ridiculous”

The notion of a pre-integrated suite of applications (ACD, Stats, IVR, Call Recording and CTI among many others) being available at the click of a mouse is hard for some people to take on. Yet it is real and we are winning incredible new clients all the time.

It is interesting how people quite rightly fear an economic downturn, and at the start of the year we had similar worries as it was clearly coming. In truth what has actually happened is that people are considering using us now rather than the ‘same old, same old’ that they have been doing for years! One CEO confided in me recently when I asked him how he had come across us: “I just knew that there had to be a better way.”

If you are looking at our website as someone that needs to spend money on Call Centre Technology then give me a call and you will be astonished at what you will find. Ask many of the fabulous brands that use us at the moment!

Jonathan Grant
2nd June 2008